Return & Refund Policy
We strive to ensure that you are completely satisfied with your purchase of women’s kurtas, dresses, and gowns. Please read our policy carefully for smooth returns and refunds.
1. Eligibility for Returns
- Products must be unused, unwashed, and in their original condition with all tags and packaging intact.
- Returns must be initiated within 7 days of receiving the product.
- Customized, personalized, or final sale items are not eligible for return.
2. Return Process
- Email our customer support at pincodecart82@gmail.com with your order details, reason for return, and photos (if applicable).
- Our team will review your request and provide you with return instructions.
- Pack the item securely in its original packaging, including all tags, accessories, and invoices.
- Ship the product back using a trackable courier service. Customers are responsible for return shipping charges unless the return is due to a defect or our error.
3. Refunds
- Once the returned item is received and inspected, a refund will be processed to your original payment method within 7–10 business days.
- Refunds may take additional time depending on your bank or payment provider.
- Partial refunds may apply if the product shows signs of use, damage, or missing tags.
4. Exchanges
- Currently, we do not offer direct exchanges. Please initiate a return and place a new order for the desired item.
5. Damaged or Defective Items
- If you receive a damaged or defective item, contact us immediately at pincodecart82@gmail.com with photos of the issue.
- We will arrange a replacement or full refund at no extra cost.
6. Important Notes
- Refunds do not include shipping charges, unless the return is due to a defect or our error.
- Keep your return tracking details until the refund is confirmed.